Intelligent Arctic Logistics Dispatcher

IndustrialTech

UX/UI

MobApp

Automation

For whom

Gazprom Neft is one of the efficiency leaders in the Russian oil industry and the first Russian company to begin oil production on the Russian Arctic shelf.

Problem

Arctic logistics processes had several constraints:
‍

No unified interactive dispatching and data visualization
Slow tonnage allocation and voyage replacement
Lengthy approval process for the export calendar plan
Misalignment between departments and manual document flow
Strong dependency on the human factor

Goal

Visualize routes, schedules, and metrics
Optimize the supply chain and department synchronization
Create a digital workflow based on roles and areas of responsibility
Automate planning and route management
Implement an AI model for forecasting and correcting deviations

Approach

We built the project using design thinking:
‍

Held strategy sessions involving all participants

Organized in-depth interviews and role-based usability testing

Digitized existing processes and identified bottlenecks

Worked with department heads on optimization

Proposed a new target process model

Research

Conducted 12+ in-depth interviews with key participants
Identified bottlenecks: human factor, fragmented software, weak synchronization

Analyzed dependencies and nodes in logistics processes
Formed and aligned a new digital logistics model

Solution: UX/UI and Mobile App

Designed a unified digital tool for Arctic logistics, including:
‍

Interactive map: ports, loading points, transshipment, routes, metrics, and details for each vessel
Voyage board: status, progress, and delays
Interface for volume redistribution and supply approval
Role-specific interfaces, from dispatchers to management
AI model: route forecasting and optimization, response to deviations
Mobile app for decision-making outside the office

Every solution went through usability testing and was refined into a convenient, realistic format. Development ran in parallel streams, providing speed and flexibility.

Results

Economic impact

23%

Savings on
tanker chartering

15%

Lower unit
cost per voyage

Minimized penalties for delivery failures and downtime

Process optimization

📅

Monthly vessel schedule preparation:

from 2-3 days
to 5 minutes

🕒

Two-year movement plan preparation:

from 30 days
to 2 hours

🧭

Top-management approval:

as a 30-minute
briefing

Company Impact

The project created several important changes inside the company:
‍

The project became an industry benchmark
Launched a trend toward digitalization and a design-led approach inside the company
Became the basis for creating the design system for Gazprom Neft and partners
Motivated transformation of the physical workspace: renovation, video wall, and improved communication

Company Impact

We created more than a product: a unified digital solution for highly complex Arctic logistics, combining UX, analytics, design, automation, and deep process understanding.

The product fundamentally changed the approach to logistics in Arctic conditions and proved that even the largest corporations can implement flexible, efficient, and user-friendly digital solutions.